Product Exchanges & Returns
We are happy to accept exchanges on products ordered from
our website. Exchanges are accepted on
Smart Socks products that have not been used or washed and that have been
purchased through the official Smart Socks website and online store (www.smartsocks.net).
If the socks you received are not what you ordered, please contact us directly via phone or
email so that we can resolve the issue.
If the products you received are
what you ordered but you would still like to exchange them for whatever reason,
please follow the steps below. Once you
have submitted a product for exchange using the instructions below, please allow up to 15 business days to receive
your new socks in the mail.
Exchange for Different
Size If you would like to exchange a product ordered through our website
for a different size than in your original order, please follow these
instructions.
1. Send
your unworn socks complete with original packaging, along with a copy of
your original Smart Socks Order Confirmation email, via USPS first class
mail to the following address:
Smart Socks
108 South State Street
Haw River, NC 27258
Attn: Returns
** Please include a note in the
package indicating the new Size you would like to receive as a replacement, as
well as an updated shipping address where your replacement products should be
mailed if different from the shipping address on your original order. **
2. Once
we receive your product for exchange, we will mail your replacement socks free
of charge. You will not receive an additional email confirming shipment of your
exchange, but you may contact us at any time to check the status of an exchange
you have previously submitted. Please
allow up to 15 business days to receive your replacement socks to arrive.
Exchange for Different
Product If you would like to exchange a product ordered through our
website for a different style, please follow these instructions.
1. Contact
us first via email or the contact form found on our website to alert us that
you would like to exchange your socks for a different style. Please include your original Smart Socks
Order Number, the product you would like to return, and the product you would
like to exchange it for in your message, as well as the best way to contact you
with any questions.
** Please note that if the price
of the new product is greater than the price paid for the original product you
ordered, you will be charged for the difference in price. If the price of the
new product is less than what you originally paid, you will be credited the
difference in price. **
2. Send
your unworn socks complete with original packaging, along with a copy of
your original Smart Socks Order Confirmation email, via USPS first class
mail to the following address:
Smart Socks
108 South State Street
Haw River, NC 27258
Attn: Returns
** Please include a note in the
package indicating the new Style and Size you would like to receive as a
replacement, as well as an updated shipping address where your replacement
products should be mailed if different from the shipping address on your
original order. **
3. Once
we receive your product for exchange, we will mail your replacement socks free
of charge. You will not receive an additional email confirming shipment of your
exchange, but you may contact us at any time to check the status of an exchange
you have previously submitted. Please
allow up to 15 business days to receive your replacement socks to arrive.
Returns & Refunds If for any reason you are not satisfied with the products you received and
would like to return your Smart Socks for a refund, please follow these
instructions.
1. Please
contact us via phone or email with your original order number, name and contact
information, as well as the product you would like to return and the reason for
your return.
2. Send
your unworn socks complete with original packaging, along with a copy of
your original Smart Socks Order Confirmation email, via USPS first class
mail to the following address:
Smart Socks
108 South State Street
Haw River, NC 27258
Attn: Returns
3. Once
we receive the product(s) you would like to return, we will process your return
and apply the appropriate credit to the card used for payment at checkout. Please allow up to 15 business days for your
return to be processed and credit card refunded.
Smart Socks Warranty Information If you are not
completely satisfied with the performance of your socks for up to one year,
simply return the laundered socks with the dated sales receipt and explanation
for replacement. Products are warranted against defects in materials and
construction for one year from the date of purchase under normal wear. To return your socks, please follow these
instructions.
1. Send
your socks complete with original receipt or order confirmation email, via USPS
first class mail to the following address:
Smart Socks
108 South State Street
Haw River, NC 27258
Attn: Returns
** Please include a note in the
package indicating the new Size you would like to receive as a replacement, as
well as an updated shipping address where your replacement products should be
mailed. **
2. Once
we receive your product for exchange, we will mail your replacement socks free
of charge. You will not receive an additional email confirming shipment of your
exchange, but you may contact us at any time to check the status of an exchange
you have previously submitted. Please
allow up to 15 business days to receive your replacement socks to arrive.
|
